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Since it seems like you don't read the comments in news, lj_releases, lj_maintenance or any other communities of the sort, I'm just wondering if you value your customers at all. I've been a paying customer with both paid accounts and icon packages for my roleplay accounts, in which I don't see this continuing any further if things won't change or if you'll continue to ignore the people who take a few minutes out of their day to address the problems that you have caused. It's Customer Service 101 to know that if there is a problem, you should correct it for the customer's happiness so that they /keep/ coming back to your store and will spread the word, which will help drive in revenue and other payments that will help keep LiveJournal afloat.

First off, in my opinion, release 86 was not necessary in implementing. Your "move" to prevent spambots has been proven ineffective. For example, I'll provide you with this comment (http://news.livejournal.com/139959.html?thread=97068727#t97068727) as seen in your most recent news post. Secondly, I, and many other users who rely on add ons like LJLogin, a service that slarti provides for free so that roleplayers keep on coming back to your site for services and friends that they have made, has been rendered useless due to this supposed fix. Since it seems like you have the inability to listen to people's legitimate concerns, I'll say it here so that it can sink in to your minds and make you think differently - there was nothing wrong with how LiveJournal worked before this release. There was nothing wrong with how LiveJournal worked before this release.

Thirdly, when are you going to address the concerns about privacy and people going into others accounts when they shouldn't be? All you have done is address userpic issues, something that yes, it should be fixed, but other than that, I'd think that privacy is something you should be more concerned over than a bunch of pixels on a screen. You have made your userbase unsure and nervous about continuing to use your services any longer. So, again, I ask you - when are you going to address privacy concerns or are you going to continue to pretend that things are okay instead, like you usually do?

Lastly, I do not see my future continuing here at LiveJournal if these issues and problems continue as well as if you keep on ignoring your userbase. If I'm not successful in reaching you through your support board, then I will personally send an email with these exact concerns to someone who will listen and will apply more pressure to you to change the procedures that you have been doing so far. These concerns are not just exclusively mine - they are what people have been putting up in your various communities and haven't gotten a reply since.

It's time for you to own up to your mistakes and for you to actually give the kind of customer service that people are /expecting/ you to have instead of shying away from the problems people have expressed. Will you listen or will you continue to go with what you have been doing and cause even further distrust to grow with your userbase?

Sincerely,
Another Disgruntled User