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客服信件範本

Dear sir,

There is a problem on my account. All the money in the account has been illegally transferred to an unknown bank account 【1. outside my county】. I have reported and appealed using the system on the website, yet 【2. within 24 hours】I received an email saying that the whole operation was authorized and there was no mistake.

I have to strongly emphasize again that this is NOT an authorized action of mine. I DID NOT transfer my own money to an unknown account.

This is the said activity.

【嵌入截圖】

I'd like to ask for a cancellation of this transaction and the full return of my money. If any proof or document is needed, please let me know.

Thank you for your consideration and I hope to hear from you soon.



－
【1. 如果盜用帳號並非轉至國外此處可刪除】
【2. 如果客服系統並非在二十四小時內駁回申訴此處可刪除】

【信件全文翻譯】

您好，

我的帳戶有問題。 我帳戶裡的錢全部被非法轉入了一個【1. 海外的】不知名的銀行賬戶。 我當下已使用網站系統直接進行舉報和申訴，但【2．在 24小時內】收到郵件說整個操作都是合法授權了，並沒有錯誤。

我必須再次強調，這不是我的授權行為。 我沒有將自己的錢轉到未知帳戶。

下述為所說的活動。

【填入截圖】

我要求取消這筆交易並全額退還我的錢。 如果需要任何證明或文件，請告訴我。

希望能盡快收到貴司回函。